DELIVERY AND RETURN CONDITIONS ​

Warranty Conditions

All products you purchase from crossfitboomerang.com are under the warranty of the manufacturers unless stated otherwise. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. If you notice any damage during the inspections during delivery, do not take delivery of the product by making a report. Changes made to the product, deformation of the product or damage to the original design of the product are not covered by the warranty.

Right of Withdrawal and Return Process Information

Right of withdrawal What is it?

In accordance with the Law on Consumer Protection No. 6502 ("Law"), buyers have the right to return the products without giving a reason and without paying "shipping fee" by exercising their right of withdrawal within 14 days from the date of delivery. Every institution must implement the law.

How to Exercise the Right of Withdrawal?

In order for the buyer to exercise his right of withdrawal, he must notify the seller that he wants to return the product within 14 days from the date of delivery. . The seller is obliged to return the product and pay the product price and return shipping fee within 10 (ten) days at the latest after receiving the buyer's request, without incurring any costs to the buyer. According to crossfitboomerang.com Payment Protection System, even if the product price has been transferred to the seller, the buyer has the right to return the product and get his money back in accordance with the right of withdrawal. When the product is returned to the Seller, the original invoice submitted to the Buyer during delivery must also be returned. If the invoice has a return explanation section, this section must be filled in and the invoice must be signed by the Buyer and delivered with the product.

When did the Law on Consumer Protection No. 6502 come into force?

When did the Law on Consumer Protection No. 6502 come into force?

The Law on Consumer Protection No. 6502 entered into force on 28.05.2014.

The right of withdrawal What are the products that are not valid?

  • Products that are specially produced at the buyer's request and made personalized by making changes or additions
  • Products that are not suitable for return due to their nature. products (The condition for returning products with sensitive hygienic conditions, such as underwear, swimsuits, cosmetics, is that the product must be unopened and untested.)
  • Audio or video recordings (DVD, CD and Cassette, etc.) opened by the buyer, printed products (Books, magazines, etc.), software programs and computer consumables
  • Products that are in danger of rapid deterioration or likely to expire
  • Products whose prices are determined on the stock exchange or other organized markets ( All products in the Bullion, Jewelry, Gold and Silver category, etc.)
  • Products and services such as hotels, domestic/international tours, excursions and flight tickets purchased from the holiday category. Cancellation/refund of these products and services is made in accordance with the seller's agency practice.

Who bears the return shipping fee during the right of withdrawal process?

Right of withdrawal In case of product returns, the return shipping fee belongs to the sellers. Even if buyers return the products for personal reasons, buyers have the right to return the products without paying shipping costs.

Can the buyer return the product even if he uses it?

Opening the packaging of the product, testing the product, customary use of the product, that is, using the product in the usual way, does not eliminate the right of withdrawal. If the seller has delivered the product to the buyer within the withdrawal period, the buyer can use the product only to the extent required by an ordinary review. Otherwise, the buyer cannot exercise his right of withdrawal.

In case the product is damaged, can the buyer exercise his right of withdrawal and return the product?

Due to the legislation, the value of the product decreases or return is impossible. The existence of a compelling reason does not prevent the exercise of the right of withdrawal. However, if the decrease in the value of the product or the impossibility of return is due to the buyer's fault, the buyer must compensate the seller for the value or decrease in the value of the product. In this case, the seller may take legal action against the buyer regarding the decrease in the value of the product in order to compensate for the damage. For more detailed information (see Distance Sales Regulation)

How long does the buyer have to return the product?

The buyer has 3 calendar days after submitting the return request. The return shipping information must be entered on the My Account page within 24 days. If return shipping information is not entered within this period, crossfitboomerang.com will send a reminder e-mail to the buyer on the 2nd calendar day stating that he must return the product. If the buyer does not return the product within 24 hours after the e-mail is sent, the return request will be automatically canceled by the system.

What should be taken into consideration when receiving the product?

When the returned product reaches you, be sure to check the cargo package. If you detect any damage to the cargo, file a report with the cargo officer. Cargo officers are obliged to keep records for damaged cargo.

The buyer returned the product, what should I do?

The buyer receives the product after submitting the return cargo information. You have 3 business days to finalize the transaction. If the transaction is not completed within this period, a reminder message will be sent to you by crossfitboomerang.com. If you do not complete the transaction within 24 hours after sending the message, the system will automatically approve the request. If you need time to inspect the product, you can request additional time from the buyer. If the buyer approves, the request must be finalized at the end of the additional period. (important note: Additional time can only be requested once.) If you have not received the product yet when you receive the approval reminder message, you can send a request to the buyer to extend your approval period.

http://www.resmi-gazete.org/rega/vergi-kimlik-numarasi-genel-tebligi-sira-no-3-17166.htm

REGULATION ON DISTANCE CONTRACTS

Purpose, Scope, Basis and Definitions

< strong>Purpose

ARTICLE 1 − (1) The purpose of this Regulation; To determine the implementation procedures and principles regarding distance contracts.

Scope

ARTICLE 2 − (1) This Regulation; It is applied to contracts made in written, visual and electronic media or using other means of communication, without any confrontation with the consumers, and where the immediate or subsequent delivery or performance of the goods or services to the consumer is agreed.

(2) The provisions of this Regulation;

  1. a) Related to banking and insurance,
  2. b) Related to sales made through automatic machines,
  3. c) Contracted with telecommunication service providers using public telephones ,

ç) It does not apply to contracts regarding the sale, rental and other rights related to real estate,

  1. d) Contracts concluded by increasing or decreasing.

(3) Articles 5, 6, 7 and 8 and the first paragraph of Article 9;

  1. a) Regarding the delivery of foodstuffs, beverages or other daily consumption items to the consumer's residence or workplace within the framework of regular deliveries of the seller, It does not apply to contracts where there is an obligation to provide the service subject to the contract on the date or within the time period.

Basis

ARTICLE 3 − (1) This Regulation It has been prepared based on Articles 9/A and 31 of the Consumer Protection Law No. 4077 dated 23/2/1995.

Definitions

ARTICLE 4 − (1) In this Regulation;< /p>

  1. a) Minister: Minister of Industry and Trade,
  2. b) Ministry: Ministry of Industry and Trade,
  3. c) Service: In return for a fee or benefit all kinds of activities other than providing goods,

ç) Creditor: Banks, private finance institutions and financing companies authorized to provide cash loans to consumers in accordance with the relevant legislation,

    < li>d) Goods: The movable goods subject to shopping and software, sound, images and similar intangible goods prepared for use in electronic environment,
  1. e) Distance contract: Written, visual, telephone and electronic media or other Contracts made using communication tools and without any confrontation with the consumers, and where the immediate or subsequent delivery or performance of the goods or services is agreed upon,
  2. f) Provider: Real persons who provide services to the consumer within the scope of their commercial or professional activities, including public legal entities. or legal entities,
  3. g) Seller: Real or legal entities that offer goods to consumers within the scope of their commercial or professional activities, including public legal entities,

ğ) Permanent data carrier: Any tool or environment that allows the consumer to record the information sent to him/her personally, in a way that allows the consumer to review this information for a reasonable period of time in accordance with its purpose, and allows access to the recorded information verbatim,

  1. h) Consumer: Real or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

ı) Remote communication tool: Letter, It refers to any tool or environment that allows the establishment of a contract without physical confrontation, such as catalogue, telephone, fax, radio, television, e-mail message, internet.

Preliminary information and information form< /strong>

ARTICLE 5 − (1) Before the establishment of a distance contract, the consumer is informed by the seller or provider in a clear, understandable manner and in accordance with the remote communication tool used, including all of the following information.

    < li>a) Name, title, full address, telephone and other access information, if any, of the seller or provider.
  1. b) Basic characteristics of the goods or services subject to the contract.
  2. c) All taxes included. The sales price of the goods or services in Turkish Lira.

ç) Delivery costs, if any.

  1. d) Information regarding payment and delivery or performance.< /li>
  2. e) Conditions for exercising the right of withdrawal and how to exercise this right.
  3. f) In cases where the fee for the use of a remote communication tool is not calculated on the usual fee schedule, the additional cost imposed on consumers due to the use of this communication tool.< /li>
  4. g) Validity period of commitments, including price, regarding goods or services.

ğ) In cases where the subject of the contract consists of a continuous or periodic performance of goods or services, the minimum duration of the contract in question.

  1. h) Termination of debt relations with an indefinite period or with a duration of more than one year.

ı) Applications regarding complaints and objections of consumers can be made to the arbitration committee or consumer court on consumer problems in the place where the consumer purchases the goods or services or where the consumer resides, within the monetary limits determined by the Ministry every December every year. information.

(2) The seller or provider must submit the information form containing all the information in the first paragraph in writing or on a permanent data carrier within a reasonable period of time before the goods subject to the contract reach the consumer and for services before the execution of the contract. must be delivered to the consumer through In cases where verbal remote communication tools such as telephone are used, the seller must deliver the information form containing all the information in the first paragraph to the consumer at the time of goods delivery at the latest.

(3) The information specified in the first paragraph must be provided in accordance with the remote communication tools used. It must be stated that it is given for commercial purposes in a way that protects minors and adults who lack the power of discrimination or are limited within the framework of good faith principles.

(4) In case of use of verbal remote communication tools such as telephone, it is also necessary to state the identity of the seller or provider at the beginning of each conversation and It is mandatory to clearly inform the consumer of the commercial purpose of the meeting.

Confirmation of preliminary information

ARTICLE 6 − (1) The consumer must write in writing that he has obtained the preliminary information specified in Article 5. Unless confirmed as such, a contract cannot be concluded by the seller or provider. In contracts made electronically, the confirmation process is also done electronically.

Right of withdrawal

ARTICLE 7 −(1) In distance contracts, the consumer has the right to withdraw from the contract within seven days without giving any reason and without paying any penalty. It is sufficient to notify that the right of withdrawal is exercised in writing or via a permanent data carrier within this period.

(2) In contracts regarding the delivery of the goods, the right of withdrawal starts from the day the consumer receives the goods, and in other contracts, it starts from the day the contract is concluded.

(3) If the seller or supplier does not fulfill its obligations specified in Articles 5 and 6, the right of withdrawal is three months. In contracts regarding the delivery of goods, this period starts from the day the consumer receives the goods, and in other contracts, it starts from the day the contract is concluded. However, if the obligations specified in Articles 5 and 6 are fulfilled within a three-month period, the seven-day right of withdrawal specified in the first paragraph begins to run from the day on which the obligations in question are fulfilled. It is sufficient to declare the intention to exercise the right of withdrawal in writing or via a permanent data carrier within this period.

(4) Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts.

  1. a) Service contracts in which the service is started with the approval of the consumer before the right of withdrawal expires.
  2. b) Contracts regarding goods whose prices are determined in the stock exchange or other organized markets.
  3. c) Consumer's requests or Contracts for the delivery of goods that are clearly prepared in line with his personal needs, that are not suitable for return due to their nature and that are in danger of rapid deterioration or may expire.

ç) Contracts regarding audio or video recordings, software programs and computer consumables, provided that the packaging has been opened by the consumer.

  1. d) Contracts regarding the delivery of periodicals such as newspapers and magazines.

    1. d) Contracts regarding the delivery of periodicals such as newspapers and magazines.

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    2. e) Contracts regarding the performance of services related to betting and lottery.
    3. f) Contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer.

    (5) In distance contracts where the consumer is given a loan by the seller or provider or a third party in cooperation with him for the full or partial performance of his debt, if the consumer exercises his right of withdrawal within the provisions of this article, the credit agreement does not include any compensation or penal clause. ends without any obligation to pay. However, for this purpose, the notice of withdrawal must be sent to the lender in writing. Mutual refund obligations of the parties are reserved.

    Consequences of exercising the right of withdrawal

    ARTICLE 8 − (1) In case the consumer exercises his right of withdrawal, the seller or provider shall, within ten days at the latest from the date of receipt of the notification of withdrawal. It is obliged to return the total price it has received and any documents that put the consumer in debt, without incurring any costs to the consumer, and to take back the goods within twenty days.

    (2) If the value of the delivered goods decreases or there is a reason that makes the return impossible. Its existence does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value of the goods or the decrease in value. Changes and deteriorations that occur due to the ordinary use of the goods are not considered as decrease in value.

    Execution of the contract

    ARTICLE 9 − (1) Unless otherwise agreed by the parties, the seller or provider shall, from the day the order is delivered to him by the consumer. The order shall be fulfilled within thirty days at the latest. This period may be extended for a maximum of ten days, provided that the consumer is notified in advance in writing or via a permanent data carrier.

    (2) In cases where it becomes impossible to fulfill the goods or services subject to the order, the consumer must be informed of this situation and the total price paid will be paid. and any document that puts him in debt must be returned to him within ten days at the latest. The fact that the goods are not in stock is not considered to be impossible to fulfill the supply of goods.

    (3) The seller or supplier may supply another good or service of equal quality and price to the consumer, provided that the following conditions are met.

    < ol>
  2. a) It has been agreed in the contract.
  3. b) It is understood that the goods or services subject to the contract cannot be supplied for a justified reason.
  4. c) Informing the consumers in a clear and understandable way and obtaining their consent. .

Goods and services not ordered

ARTICLE 10 − (1) In case of delivery of goods or services not ordered; The seller or provider cannot claim any rights against the consumer, except for the use or consumption of the goods or services. In these cases, the consumer's silence cannot be interpreted as a declaration of acceptance for the conclusion of the contract and the consumer has no obligation to send back or preserve the goods.

Payment by card

ARTICLE 11 − (1) Distance Distance In cases where payment is made in contracts with a credit card, debit card or similar payment card without issuing a spending document, in case the card is used unlawfully by someone else; Transactions are carried out in accordance with the provisions of the Bank Cards and Credit Cards Law No. 5464 dated 23/2/2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette No. 26458 dated 10/3/2007.

Storage of information. and burden of proof

ARTICLE 12 − (1) The seller or provider is obliged to establish the system for informing the consumer and exercising the right of withdrawal and to keep this information in written, audio or electronic form for three years.

(2) The seller or provider is obliged to prove that the delivery of intangible goods or services delivered to the consumer electronically was made without any defects.

Exchange Conditions

Product exchange. The processing time is 30 days, based on the first order date. You can send your product to us via our contracted cargo company for product exchange within 30 days, without any excuse. Shipments for product exchange are covered by our company up to the first 2 shipments, subsequent shipping fees belong to the buyer.

Exchange and return address

Bumerang Spor ve Danışmanlık Hizmetleri Limited Şirketi Nasuh Akar Mah. 1403. Cd. No: 6/1 ÇANKAYA/ ANKARA